warranty
The warranty is prescribed by law and is 24 months for new vehicles; it is reduced to 12 months for used vehicles. It always refers to the question of whether an existing defect was already present at the time of handover and is not to be expected due to age and duration. Wear parts are excluded from the warranty. In the first 6 months after the sale, the seller is responsible for proving that the item was delivered free of defects, after which the buyer must prove whether the item was already defective upon delivery.
As far as the case law, however, customer satisfaction has the highest priority for us, so that we always look for a fair solution together with our customers and do not indulge in dogmatism.
guarantee
The guarantee is a voluntary promise by a manufacturer or provider (guarantee insurer), which settles a damage if it is included in the scope of the guarantee. As a rule, the performance of the maintenance prescribed by the manufacturer is a prerequisite for a warranty settlement. In addition to the manufacturer's guarantee, we offer our customers our in-house premium guarantee with a guarantee period of 24 months for used motorcycles and 48 months for new vehicles, including additional services such as a free replacement vehicle for the workshop visit